# Printer issue **URL:** \ **Category:** useful info\ **Created:** [February 6, 2018, 5:57pm UTC](https://cog.discourse.group/t/printer-issue/1418 "2018-02-06T17:57:55Z")\ **Posts on this page:** 20\ **Page:** 1
**Author:** ![Johtoguy](https://sea1.discourse-cdn.com/flex001/user_avatar/cog.discourse.group/johtoguy/32/917_2.png) [@Johtoguy](https://cog.discourse.group/u/Johtoguy)\ **Post date:** [February 6, 2018, 5:57pm UTC](https://cog.discourse.group/t/printer-issue/1418/1 "2018-02-06T17:57:55Z")
Okay so ran into the local IT supervisor at work today, talked with him about a printer that is not working on its native network. Things that have been tried(as far as I know): test lan cable, test network port, changed port it is connected to, dchp assigned wont work, will not get a available ip on the range, its been factory reset, it has been tried a t a different site and it works there but bring it back to its home site and it will not connect. It is an HP LaserJet pro 200 color m251nw ---
**Author:** ![Brazil](https://avatars.discourse-cdn.com/v4/letter/b/b9bd4f/32.png) [@Brazil](https://cog.discourse.group/u/Brazil)\ **Post date:** [February 6, 2018, 6:05pm UTC](https://cog.discourse.group/t/printer-issue/1418/2 "2018-02-06T18:05:25Z")
You won’t get much help if you don’t use the proper terminology. It’s called a printerer. ---
**Author:** ![Johtoguy](https://sea1.discourse-cdn.com/flex001/user_avatar/cog.discourse.group/johtoguy/32/917_2.png) [@Johtoguy](https://cog.discourse.group/u/Johtoguy)\ **Post date:** [February 6, 2018, 6:06pm UTC](https://cog.discourse.group/t/printer-issue/1418/3 "2018-02-06T18:06:07Z")
I thought it was a print device? also your joke is lost on me… ---
**Author:** ![Woodman](https://sea1.discourse-cdn.com/flex001/user_avatar/cog.discourse.group/woodman/32/24_2.png) [@Woodman](https://cog.discourse.group/u/Woodman)\ **Post date:** [February 6, 2018, 6:13pm UTC](https://cog.discourse.group/t/printer-issue/1418/4 "2018-02-06T18:13:45Z")
> [@Johtoguy](#): > > I thought it was a print device? > > also your joke is lost on me… Burn the Heretic, shun the Unbeliever!!! Go on a Disney forum and complain about mouse ears or something man. ---
**Author:** ![Johtoguy](https://sea1.discourse-cdn.com/flex001/user_avatar/cog.discourse.group/johtoguy/32/917_2.png) [@Johtoguy](https://cog.discourse.group/u/Johtoguy)\ **Post date:** [February 6, 2018, 6:20pm UTC](https://cog.discourse.group/t/printer-issue/1418/5 "2018-02-06T18:20:30Z")
I just wanna know how to fix this printer, so can get in with the local team… ---
**Author:** ![Nabiki](https://sea1.discourse-cdn.com/flex001/user_avatar/cog.discourse.group/nabiki/32/935_2.png) [@Nabiki](https://cog.discourse.group/u/Nabiki)\ **Post date:** [February 6, 2018, 6:38pm UTC](https://cog.discourse.group/t/printer-issue/1418/6 "2018-02-06T18:38:03Z")
You need to check out “Song of the Printerer” On a more serious note, you’re not giving us enough information to work with. When you say it won’t work, do you mean it won’t print? Can you ping it? Error messages? etc? I know I taught you better in the T&T class. ---
**Author:** ![Johtoguy](https://sea1.discourse-cdn.com/flex001/user_avatar/cog.discourse.group/johtoguy/32/917_2.png) [@Johtoguy](https://cog.discourse.group/u/Johtoguy)\ **Post date:** [February 6, 2018, 6:45pm UTC](https://cog.discourse.group/t/printer-issue/1418/7 "2018-02-06T18:45:25Z")
You did! I am providing the information I was given. I believe it can print, but it cant receive jobs, it is a network printer. no ping. ---
**Author:** ![Nabiki](https://sea1.discourse-cdn.com/flex001/user_avatar/cog.discourse.group/nabiki/32/935_2.png) [@Nabiki](https://cog.discourse.group/u/Nabiki)\ **Post date:** [February 6, 2018, 6:49pm UTC](https://cog.discourse.group/t/printer-issue/1418/8 "2018-02-06T18:49:32Z")
So, you’ve checked the NIC? Seen what IP address the printer has? Done a test page from the printer itself? Checked the printer’s configuration menu? ---
**Author:** ![Force10](https://sea1.discourse-cdn.com/flex001/user_avatar/cog.discourse.group/force10/32/1550_2.png) [@Force10](https://cog.discourse.group/u/Force10)\ **Post date:** [February 6, 2018, 6:50pm UTC](https://cog.discourse.group/t/printer-issue/1418/9 "2018-02-06T18:50:45Z")
I want to know why they’re using DHCP for a printerer rather than a static IP. ---
**Author:** ![Nabiki](https://sea1.discourse-cdn.com/flex001/user_avatar/cog.discourse.group/nabiki/32/935_2.png) [@Nabiki](https://cog.discourse.group/u/Nabiki)\ **Post date:** [February 6, 2018, 6:52pm UTC](https://cog.discourse.group/t/printer-issue/1418/10 "2018-02-06T18:52:52Z")
That too, but it sounds like they’re using DHCP to reserve an address for it. That _should_ work as well as a static… ---
**Author:** ![Force10](https://sea1.discourse-cdn.com/flex001/user_avatar/cog.discourse.group/force10/32/1550_2.png) [@Force10](https://cog.discourse.group/u/Force10)\ **Post date:** [February 6, 2018, 6:55pm UTC](https://cog.discourse.group/t/printer-issue/1418/11 "2018-02-06T18:55:18Z")
I worked in a place that did that. We had enough printerer issues that I don’t trust it. ---
**Author:** ![MikeP](https://avatars.discourse-cdn.com/v4/letter/m/a4c791/32.png) [@MikeP](https://cog.discourse.group/u/MikeP)\ **Post date:** [February 6, 2018, 7:34pm UTC](https://cog.discourse.group/t/printer-issue/1418/13 "2018-02-06T19:34:16Z")
> [@Johtoguy](#): > > also your joke is lost on me… This forum was originally on a site called [“The Chronicles of George”](https://www.chroniclesofgeorge.com/) If you follow that link, hopefully the joke will become obvious. If Brazil hadn’t pointed out that you’d spelled printerer wrong, someone else would have (I certainly would have) 😉 ---
**Author:** ![Johtoguy](https://sea1.discourse-cdn.com/flex001/user_avatar/cog.discourse.group/johtoguy/32/917_2.png) [@Johtoguy](https://cog.discourse.group/u/Johtoguy)\ **Post date:** [February 6, 2018, 7:41pm UTC](https://cog.discourse.group/t/printer-issue/1418/14 "2018-02-06T19:41:47Z")
ip is loop back at one site then when moved onto a different site’s network it works. Nic appears to be fine. The site person did all of the basic diagnostics ---
**Author:** ![Nabiki](https://sea1.discourse-cdn.com/flex001/user_avatar/cog.discourse.group/nabiki/32/935_2.png) [@Nabiki](https://cog.discourse.group/u/Nabiki)\ **Post date:** [February 6, 2018, 7:48pm UTC](https://cog.discourse.group/t/printer-issue/1418/15 "2018-02-06T19:48:34Z")
It sounds like you’ve isolated the problem. It’s not getting an IP address on the one network. Escalate to the network team. 😛 Edit: I would try manually configuring the IP address. ---
**Author:** ![Johtoguy](https://sea1.discourse-cdn.com/flex001/user_avatar/cog.discourse.group/johtoguy/32/917_2.png) [@Johtoguy](https://cog.discourse.group/u/Johtoguy)\ **Post date:** [February 6, 2018, 7:50pm UTC](https://cog.discourse.group/t/printer-issue/1418/16 "2018-02-06T19:50:55Z")
They have no idea what the problem is. I think the lead gave up, im just doing extra leg work, and using all of the collective knowledge. That was tried and it did not like the manually configed ip ---
**Author:** ![Nabiki](https://sea1.discourse-cdn.com/flex001/user_avatar/cog.discourse.group/nabiki/32/935_2.png) [@Nabiki](https://cog.discourse.group/u/Nabiki)\ **Post date:** [February 6, 2018, 7:54pm UTC](https://cog.discourse.group/t/printer-issue/1418/17 "2018-02-06T19:54:43Z")
> [@Johtoguy](#): > > it did not like the manually configed ip That statement is useless without an error message. ---
**Author:** ![Johtoguy](https://sea1.discourse-cdn.com/flex001/user_avatar/cog.discourse.group/johtoguy/32/917_2.png) [@Johtoguy](https://cog.discourse.group/u/Johtoguy)\ **Post date:** [February 6, 2018, 7:55pm UTC](https://cog.discourse.group/t/printer-issue/1418/18 "2018-02-06T19:55:52Z")
Yeah I know, I am working with such limited info I should probably just toss in the towel… ---
**Author:** ![balance](https://sea1.discourse-cdn.com/flex001/user_avatar/cog.discourse.group/balance/32/1888_2.png) [@balance](https://cog.discourse.group/u/balance)\ **Post date:** [February 6, 2018, 10:14pm UTC](https://cog.discourse.group/t/printer-issue/1418/19 "2018-02-06T22:14:35Z")
Blood sacrifice? Have you tried that? ---
**Author:** ![Johtoguy](https://sea1.discourse-cdn.com/flex001/user_avatar/cog.discourse.group/johtoguy/32/917_2.png) [@Johtoguy](https://cog.discourse.group/u/Johtoguy)\ **Post date:** [February 6, 2018, 10:48pm UTC](https://cog.discourse.group/t/printer-issue/1418/20 "2018-02-06T22:48:34Z")
No, what do you think would be best? I was leaning towards chicken, but goat is an option, and human tends to be way to messy to bother with, so I think it out of the question for now. ---
**Author:** ![Nabiki](https://sea1.discourse-cdn.com/flex001/user_avatar/cog.discourse.group/nabiki/32/935_2.png) [@Nabiki](https://cog.discourse.group/u/Nabiki)\ **Post date:** [February 6, 2018, 11:27pm UTC](https://cog.discourse.group/t/printer-issue/1418/21 "2018-02-06T23:27:03Z")
Definitely chicken. Deep fried and breaded. [Next page](https://cog.discourse.group/t/printer-issue/1418.md?page=2)